Checkout becomes an order
Turn checkout into a clear next step. Connect order details, payment status, and customer information from the moment a purchase is confirmed.
Orders & subscriptions
Ship every order
Renew every plan
Track every order from checkout to doorstep, and turn one-time buyers into subscribers with flexible plans, recurring billing, and pauses that fit real life.
One-time orders · Long-term relationships
Paid and confirmed
Payment received · Order created
THE EVERYDAY ESSENTIALS
Confirmed and ready to pack
From first order to next time
Three moments · One connected story
01 / The order lifecycle
Follow every order
from checkout to doorstep
Confirmation, fulfillment, shipment, delivery. Each step connected, and visible to your team and your customers.
Everything ready to fulfill
Keep items, addresses, and fulfillment details connected. Give your team the context to prepare each order and handle multiple shipments.
Tracking from dispatch to door
Make the journey visible with shipment status, tracking links, and estimated delivery dates. Help customers follow every parcel from their account.
Delivered and on record
Close the loop with delivery updates and an accessible order history. Keep payment and refund details within reach when customers need support.
YOUR ORDER WORKSPACE
A LITTLE SOMETHING GOOD
Order #CE–2048
The order is confirmed and ready for your team.
order.confirmedSCROLL TO FOLLOW THE JOURNEY01 / 04
02 / Recurring revenue
Turn one order
into every month
Sell subscriptions with ready-made or custom plans, separate billing and delivery cycles, and pauses customers can schedule themselves.
THE SUBSCRIPTION STORY / 01
Ready-made plans or fully custom
- Ready-made or custom plans
- Recurring payment mandates through Juspay
03 / Good things follow
Every order
Connected to more
Connect order, payment, and delivery events to the tools your team uses. Keep fulfillment moving and customers in the loop.
01Order confirmedorder.confirmed
Order in, team in sync
Send confirmed order details to your fulfillment tools. Let your messaging integration share the good news with your customer.
02Payment failedpayment.failed
A little hiccup, a way forward
A failed payment needn’t be the end. Check retry eligibility and, when available, let your customer return to payment.
03Shipment deliveredshipment.delivered
Delivered, and still connected
Use the delivery event to update your CRM. Give your follow-up tools the right moment to send a little thank you.
Make the next connectionCommerce Engine sends the event. Your integrations take it from there.
Explore order eventsQuestions
What teams ask
before they go live
The practical details behind the journey: plans, payments, customer controls, and the tools your team connects.
Can we sell one-time purchases and subscriptions side by side?
Yes. One-time orders and subscriptions can share a storefront and catalogue. Orders use the checkout flow; subscriptions have a separate setup flow for configured product plans and payment authorization. Read the subscription docs
Can billing and delivery run on different schedules?
Yes. A plan sets its billing frequency and its shipping frequency independently, so you can charge monthly and deliver fortnightly. Custom plans can also carry several products on one schedule.
What happens when a customer needs a break?
Customers can schedule a pause and an optional automatic resume date, or leave the pause open-ended. Changes to items and schedules remain subject to their approved payment mandate.
How do recurring payments actually work?
Recurring payments require Juspay. After creating a subscription, the customer authorizes a payment mandate for future charges. Include this authorization step when planning your subscription checkout. Read the payment setup guide
Which order events can we hook into?
Order, payment, and shipment events fire as webhooks, including order.confirmed, payment.failed, and shipment.delivered. Your fulfillment, CRM, and messaging tools subscribe to the ones they need. Browse the event reference
What can customers do without contacting support?
Track shipments, view order and payment history, cancel an eligible order inside its window, and pause or resume a plan. It all runs through the account APIs, so it lives in your storefront rather than a separate portal. Read the account docs
How are cancellations and refunds handled?
Customers cancel eligible orders within the window you allow. The payment and refund APIs expose transaction status throughout, and your team resolves returns and exceptions from the Admin Portal.
Planning your launch? Explore the APIs or walk through your use case with us.Read the documentationTalk it through with us
Make every order the start of more.
From the first checkout to the next delivery. See how orders and subscriptions could work for your brand.